Infrastructure Management Services

Teckleap specializes in IT infrastructure planning, design, implementation, maintenance, and evolution. We’ve been helping companies ensure that their cloud infrastructures, enterprise systems, networks, and applications are reliable, highly available, and cost-efficient.

We also offer Infrastructure Management Services (IMS), which provide outsourced technical support for your entire IT infrastructure—from computers to networks and data storage. The goal is to keep everything running smoothly and efficiently so you can focus on your business.

With industry-wide experience across healthcare, retail, manufacturing, financial services, marketing, and advertising, our team and partners bring a personalized approach to every client. We’re committed to minimizing downtime, preventing failures, and reducing the management costs of your IT infrastructure.

Server and network management: This includes monitoring performance, troubleshooting problems, and applying security patches.

Desktop and mobile device support: This includes helping employees with any problems they have with their computers, phones, or tablets.

Data center management: This includes managing the physical environment of your data center, as well as the servers and storage that are housed there.

Cloud services management: This includes managing your cloud-based infrastructure, such as your storage, databases, and applications.

Disaster recovery and business continuity planning: This includes helping you develop a plan for how to recover your IT infrastructure in the event of a disaster.

Server Management

Network Management

Monitoring: Keeping a constant eye on server health, performance metrics, and resource utilization.

Maintenance: Performing regular updates, applying security patches, and optimizing server configurations.

Backup and recovery: Ensuring critical data is backed up securely and can be swiftly restored in case of emergencies.

Troubleshooting: Identifying and resolving server-related issues that might cause downtime or hinder performance.

Monitoring: Tracking network activity, identifying bottlenecks, and ensuring optimal data flow.

Security: Implementing and maintaining firewalls, intrusion detection systems, and other security measures to safeguard your network from cyber threats.

Performance optimization: Analyzing network traffic patterns and making adjustments to improve speed, stability, and overall network efficiency.

Capacity planning: Proactively assessing future needs and scaling your network infrastructure accordingly to handle growth.

Desktop and Mobile Device Support

Datacenter Management

Help desk support: This is where you can call or chat with a technician to get help with a problem you’re having with your device.

Software installation and troubleshooting: Technicians can help you install new software or troubleshoot problems with software that you’re already using.

Hardware troubleshooting and repair: If your device is not working properly, a technician can help you diagnose the problem and potentially repair it.

Data backup and recovery: They can help you back up your important data so that you can recover it if your device is lost, stolen, or damaged.

Security software installation and configuration: They can help you install and configure security software to help protect your device from viruses, malware, and other threats.

Mobile device management (MDM): This is a service that helps businesses manage and secure their employees’ mobile devices.

Monitoring: The service provider keeps a close eye on everything in your data center, from servers and storage to power and cooling. They’ll identify and address any potential issues before they cause problems.

Maintenance: Regular maintenance is crucial for keeping your data center equipment running at its best. The service provider will take care of preventive maintenance tasks and fix any problems that arise.

Security: Data security is a top priority for any data center. The service provider will implement and maintain security measures to protect your data from unauthorized access.

Capacity planning: As your data storage needs grow, you’ll need to add more capacity to your data center. The service provider can help you plan for future growth and ensure that you have the resources you need.

Incident response: If there’s a problem in your data center, the service provider will have a plan in place to respond quickly and efficiently. They’ll work to resolve the issue and minimize downtime.

Benefits for Businesses

Improved uptime and performance: They proactively identify and address potential issues before they disrupt your operations.

Enhanced security: Their expertise helps you stay ahead of evolving security threats and maintain a strong defensive posture.

Reduced IT burden: Your internal IT team can focus on strategic initiatives instead of routine maintenance tasks.

Cost-effectiveness: Accessing expert support can be more cost-efficient than hiring and training dedicated staff.